NEFSA Cleaning

FAQ ‘s

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Many of our customers have specific questions about our professional maid services. Here are just a
few of the frequently asked questions we hear at Cleaning Company. 

We proudly serve Orange County, CA and its surrounding areas. Our mission is to provide our high-quality cleaning services to as many local residents and businesses as possible.

We prioritize the health and safety of your family, including pets and children. Our cleaning products are eco-friendly and safe for all environments. We use non-toxic, biodegradable, and hypoallergenic cleaning solutions.

The cost of our cleaning services depends on various factors, including the size of the space, the specific services required, and the frequency of cleaning. We offer customized quotes to ensure that you receive a fair and accurate estimate tailored to your needs.
Yes, all our cleaning professionals are fully insured and bonded. We take every precaution to protect your property and provide you with peace of mind.
It’s not necessary for you to be present during the cleaning service. Many of our clients provide us with access to their homes or businesses, and we ensure the security of your space during our service.

To maximize the efficiency of our cleaning service, we recommend picking up clutter and securing any valuables or sensitive items. This allows our team to focus on thorough cleaning.

Absolutely! We offer customizable cleaning plans to meet your specific needs. You can request specific tasks or areas to be prioritized, and we’ll tailor the service accordingly.

Scheduling a cleaning service is easy. You can reach out to us via phone, email, or our website to request a service appointment. We offer flexible scheduling options to accommodate your preferences, including weekends.

Your satisfaction is our top priority. If you’re not completely satisfied with our service, please contact us within 24 hours of the cleaning, and we’ll address your concerns promptly. Your feedback helps us continually improve our services.

We bring our own high-quality cleaning equipment and supplies. You don’t have to worry about providing anything; we come fully prepared to deliver a thorough cleaning. 

Yes, our cleaning professionals undergo rigorous training and have extensive experience in the cleaning industry. We ensure that they are well-equipped to handle a variety of cleaning tasks. 

We offer both one-time and regular cleaning services. You can choose the option that best suits your needs and schedule. There are no long-term commitments required for one-time cleaning appointments.
Absolutely. Our cleaning professionals are carefully screened, background-checked, and trained to maintain the highest level of professionalism and integrity. You can trust us with the security of your space.

While we try to accommodate last-minute requests, it’s recommended to schedule your cleaning service at least a few days in advance. This allows us to ensure that we can provide you with the desired time slot and services. 

We accept various payment methods, including credit cards, debit cards, and electronic transfers. Our goal is to make the payment process as convenient as possible for you.
While we provide comprehensive cleaning services, there are certain items or areas we may not clean due to safety or specialty concerns. We’ll discuss any limitations with you during the initial consultation.

The duration of a cleaning service depends on the size and condition of the space, as well as the specific services requested. We can provide estimated timeframes during the scheduling process.

We respect your privacy and security. Our cleaning professionals are trained to handle your belongings with care and maintain the confidentiality of any personal information they may come across during their work.
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